Refund policy

Isabella Rose Refunds & Returns Policy

At Isabella Rose, your satisfaction means everything to us. We take pride in offering premium-quality products and a seamless shopping experience. To maintain fairness and hygiene standards for all our customers, please review our Refunds & Returns Policy below.

Return Eligibility

We accept returns and provide refunds only in the following circumstances:

  • Damaged or Defective Items – If your item arrives damaged or with a manufacturing defect.

  • Incorrect Orders – If you receive an item different from what you ordered.

❌ Please note: We do not accept returns due to change of mind, sizing issues, or personal preference. All sales are final unless they fall under the eligible categories above.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 14 days of delivery. Our team may request photos to verify the issue. Once approved, we’ll guide you through the return process and arrange either:

  • A replacement of the same item (if available), or

  • A refund to your original payment method.

Incorrect Orders

If you receive the wrong product, contact us within 14 days of delivery. We’ll ensure you receive the correct item at no additional cost, or we’ll issue a refund.

Non-Returnable Items

For hygiene and safety reasons, the following products are non-returnable (except in cases of damage, defect, or incorrect shipment):

  • Personal care items

  • Cosmetics and beauty products

  • Intimate apparel and undergarments

  • Any product that directly contacts the skin or body

Refunds Processing

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed within 7 business days to your original payment method.

Please note:

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs, unless the issue is due to our error.

How to Initiate a Return

To request a return, please contact our support team through our Contact Us page with the following details:

  • Order number

  • Product details

  • Reason for return (damage, defect, or incorrect item)

  • Photos (if applicable)

Exchanges

We do not offer exchanges due to hygiene considerations. If you received a damaged, defective, or incorrect item, we’ll happily provide a replacement or refund.

Final Note

We know returns can be frustrating, and we’ll always do our best to resolve issues quickly and fairly. Thank you for trusting Isabella Rose — we’re committed to ensuring every order leaves you delighted.

The Isabella Rose Team